How can we help?

Find answers to common questions, browse help topics, or reach out to our support team — we're here to help you get the most out of JustLooking.

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Quick guidance on the things people ask about most.

Account & Login

Create your account, sign in, and reset a forgotten password using the “Forgot Password” option on the login screen — a one-time code is sent to your registered email.

Vendor Verification

Become a verified vendor by completing Aadhaar KYC — verify via the OTP sent to your Aadhaar-linked mobile, or upload your Aadhaar card. The name must match your profile.

Subscriptions & Payments

Choose a plan that fits you, pay securely, and your subscription activates immediately. You can view your current plan and renew any time from your Profile.

Chats & Requirements

Post a requirement, connect with nearby verified providers, and chat in real time. You can hide a conversation from your list by deleting it from the chat options.

Still need help?

Our support team is happy to assist. Send us an email describing your issue — including your registered email or mobile number — and we'll get back to you.

Email support@justlooking.in

We typically respond within 24–48 hours, Monday to Saturday.

Frequently asked questions

On the login screen, tap “Forgot Password”, enter your registered email, and we'll send a one-time code (OTP). Enter the code and set a new password. If the email doesn't arrive within a few minutes, check your spam folder and try again.

Make sure the email or mobile number you entered is correct, check your spam folder, and wait a minute before requesting a new code with “Resend”. Vendor Aadhaar OTPs are sent to your Aadhaar-linked mobile number. If it still doesn't arrive, contact us at support@justlooking.in.

During sign-up you complete Aadhaar verification (KYC). You can verify using the OTP sent to your Aadhaar-linked mobile number, or by uploading a photo of your Aadhaar card. The name on your Aadhaar must match the first and last name on your profile.

Pick a plan, complete the secure payment, and your subscription activates right away and stays valid until its end date. You can see your current plan, its validity, and renew any time from your Profile. See our Cancellation Policy for refund details.

Open the conversation, tap the chat options, and choose “Delete”. The chat disappears from your list. This only removes it from your side of the conversation.

Email us at support@justlooking.in from your registered email address with your account details, and we'll process your account or data deletion request in line with our Privacy Policy.

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How can we help?

Browse help topics

Account & Login

Vendor Verification

Subscriptions & Payments

Chats & Requirements

Still need help?

Frequently asked questions

How do I reset my password?

I didn't receive my OTP. What should I do?

How do I become a verified vendor?

How do subscriptions and renewals work?

How do I delete a chat?

How do I delete my account or my data?

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